No outside food or drink is permitted in the theatre. This along with their surcharge makes them not worth the hassle. Fandango offers refunds or exchanges, and there are several ways you can go about it. I can guarantee you. Parents are urged to learn more about the film before taking their children to see it. Can I get some help here printing these tickets? If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. Activate card. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. It is Regals policy to support the MPAA ratings system to the fullest extent possible. And I get to pay an extra fee for this hassle? If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. Who enforces the ratings? Wait to be redirected to another page. Lux Box ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. No. I am done with these RUDE and UNHELPFUL people. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Our "bookings" (contract with film companies) are for one week only. If your card is registered, the theater can look up your account with your registered phone number or email. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. I recommend no one to use this website. Last week, I went to make a reservation to see Shazam on the weekend. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. You can receive refunds for tickets up to 60 minutes before the showtime. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. I sent another email to their help desk and no reponse. Do You Sell Group Tickets? If you prefer calling, you can request a refund on the phone. Yes! DoNotPay can help you save big bucks on all lifes trifles! Press Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. HORRIBLE. Why do you charge a booking fee? Gift cards can be purchased at all or our theater locations or online byclicking here. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. G - General Audiences-- All ages admitted. I contact AMC. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. Had a similar problem too, but haven't fixed it yet since I don't know who to call. Please notify your group sales team member if you do plan on bringing in a cake for your event. The purchaser must also attend the movie for which the additional tickets are purchased. Track order. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. Pleaseclick herefor further details on how to use your Fandango gift card. When I click on the link, the webpage comes up only as text. You have the ability to waive the service fees on Fandango with AMC Stubs. $70 spent and had to purchase new tickets to see the show. Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. Refunds are available in certain limited circumstances described below. . The ratings do not determine or reflect whether a film is "good" or "bad." Just ridiculous. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. So I contacted AMC. 2018-02-10. false. Fandango does not offer partial refunds either. Parents give the movies their ratings-men and women just like you. The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). Wondering if this happened to any of you or a similar issue. Oct 28, 2015. 2006-2023 Viewpoints. The ultimate first world problem! Use the, You can definitely purchase tickets online! With this app, sometimes it works and sometimes it doesn't. I would suggest you avoid this company. Absolute nightmare company! On a holiday week, the showtimes may not be available until Wednesday. I'd rather sit at home and watch a movie on tv. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Amazingly the purchased showed up. Limited Time Only: Add your photo to a Visa card for free! 0 stars if possible. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 34. Absolute nightmare company! If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. What are the Ages for Children / Senior Pricing? They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. The matinee hours may vary by theatre location based on market or territory. The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. I go back to Fandango and they are escalating the issue to a higher level. What is the purpose of the rating system? While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. Senior tickets are valid for adults 60 years and older. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. The reservations page on AMC showed a ticket for Avengers Endgame on . Extremely hard to get a hold of once purchased. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. You can receive refunds for tickets up to 60 minutes before the showtime. For example, one theater might receive one film to play, another theater might receive another. Additional outside food and beverage is prohibited. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Contact your local theatre if you have questions regarding any state or local requirements. The ORP Directory Lookup is available for validation purposes. DO NOT USE THEM for movie tickets. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Pricing is available on each theater's Ticket Pricing tab. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . for each ticket they purchase. What Phone Number Do I Use to Request a Fandango Refund? How do I redeem colored passes, loyaltyfree tickets and concession rewards? You can exchange the ticket for credit and reuse it for future purchases. JavaScript is disabled. FANDANGO Nightmare Company. Films in 3-D may not be available at all locations. Most of our theaters offer military discounts. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. Hey all! Gift card orders cannot be delivered to PO Boxes. Companies can ask for reviews via automatic invitations. Your Fandango A-list tickets should be in your A-list reservations. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. About Us Can I refund my ticket after I make my purchase? View number of available credits for your Movie Club account. Create an account to follow your favorite communities and start taking part in conversations. I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. Can I Purchase Tickets atFandango? Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. They tell me it isn't their issue and to contact AMC. 126. Wow! Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. How do I update/change my payment method in the Regal mobile app? Signifies that the rating board has concluded that the film rated may contain some adult material. Enter your details in the chat box and complete your refund request. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). No children 6 and under are allowed into a "R" rated movie. Do You Sell Gift Cards? You can change the city that you're browsing by changing the location selection at the top of Regal homepage. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. Online orders placed by Noon EST will be shipped within two business days. If you prefer calling, you can request a refund on the phone. I said, you're a multi-million doolar company, give me the 3 passes you owe me. I e-mailed. The only way I could get a credit was if I joined their VIP program. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. It was not the theater I had selected and we realized that when they could not scan the ticket code. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Enter your email address and the confirmation number. Thanks so much for the tip! Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. This was a horrible experience and customer service was none. Sit back and relax while we do the work. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. When I was able to get on website it appeared that my purchase of tickets did not go through. Please visit your local theater's page for specific ticket pricing. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. By refunding that ticket you lose the right to accumulate VIP+ points. Soliciting or loitering on Regal Entertainment Group premises is not allowed. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. NOTHING. Kiosk ticket sales are an important service for our guests. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Donation requests must be submitted at least 8 weeks before an event. Can I give them negative stars: yes they are as awful as people say. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. Gift cards carry NO expiration date or dormancy fees. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. I called them right away and they said they'd give me a credit. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. How can I find a copy of my confirmation email? I can promise you !!! You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). Do You AllowCostumes? The customer service was so good too. Would give zero stars if I could. I used Fandango to purchase tix for the new Star Wars movie. I finally happened to hit a movie a could actually use it on, and it won't take the code. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". Information provided by various external sources. What other gift can provide action, drama, comedy and Junior Mints? They lied and said that there had been a report of fraud and they refused to give me my money. #1. Have a credit on a VIP card but can't use . Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. All other General Admission seats do not allow for direct dine-inservice. Sorry, but all credit cards used must have a U.S. billing address. For extenuating circumstances, please consult theatre management. I selected a theater and movie and went to checkout. The theatre employee can access your order by phone number, ticket ID or confirmation number. The fee is detailed (listed as "booking fee") on your order summary at checkout. Please click here for further details on how to use your Fandango gift card. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? 1. I never got a confirmation from it and on my bank account it said it bounced back. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. Paragon follows the MPAA guidelines for rated R movies which states: 1. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. It won't go away until after that Thursday. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. Children under 2 who do not require a seat are free. Completely fraudulent activity. Penny Lanes Bowl & Games If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. All rights reserved. They see and acknowledge these, and see a failed transaction for Thursday the 25th @ AMC. Please check your local theater under the Ticket Pricing tab. Not your exact scenario but I once had a fandango transaction time out mid purchase and never got a confirmation number. You can visit your local theatre to find their specific pricing policy. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. I have the exact same error. Before purchasing, we urge you . Totally inflexible. Select why you want to continue (Refund or Exchange) Discounts are available on purchases of $10,000 or more. CDA Idaho. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. In lieu of Birthday Party events, we are offering Private Watch Parties. The ease of using Fandango was easy. It is REGs policy to support the MPAA ratings system to the fullest extent possible. Who gives movies their ratings? For extenuating circumstances, please consult theatre management. What are the rules for contests and giveaways? View detailed list of Movie Club credit usage and renewals. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Is Your Popcorn Gluten Free? For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Where can I find the Regal Crown Club FAQ's? I had to re buy the tickets at the box office. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. How Can I Get a Movie Ticket Refund With DoNotPay? Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? Not all ticket types are available for all performances. Hours. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. Do all movies have to be rated? ticket-taker) and scan the QR code on your ticket confirmation page. Applicants must also present a negative TB test or chest xray within 6 months of hire. They owe me a $13.00 Gift Card! An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. I went to Applebee's twice and earned 3 TOP GUN tickets. When I got to the theatre they told me my tickets were in Milwaukee, Wi! I checked my email with no confirmation and purchase history on there website. When I went to the website to enter the codes, their system was down. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. Do not use them.Mike. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Please visit our Health & Safety Action In Regards to the Coronavirus page. There's a little square with the broken image . All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Note: Admission policies may vary by location due to state or local ordinances. Yes! Area codes in North America. View Movie Club Payment Transactions. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. $70 spent and had to purchase new tickets to see the show. Still no response from Fandango. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. For a better experience, please enable JavaScript in your browser before proceeding. It's a long and frustrating process. Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. It goes against our guidelines to offer incentives for reviews. Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. Go to Cinemark :). What are the hours at the Chatterbox at Paragon Village? I tried 4 times prior to the expiration date to no avail. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. How Long Before Fandango Customer Service Answers? We charge a nominal fee per ticket in order to maintainthis service for our valued guests. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. No. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Do You Offer Parties & Private Events? Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? Ushers may conduct additional photo I.D. Sorry, no bartering. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. How Do I Make a Donation Request? I received a gift card and tried using it but kept getting an error message. Child tickets are for ages 2-12 . Is the ratings system a law? As it takes up to 72 hours for you to receive a response, you can submit your query via. No images. Yes, it does. The system prompted me to log in. They probably make more money scamming than selling tickets!!! SCAM LIKE: Attempted to use the fandango site. It can take up to two weeks for your refund to be completed. ), as well as private movie screenings and larger corporate events. AMC will not convert a paid ticket to an alist one. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you wish to exchange your ticket, you get the VIP+ points accordingly. Do not waste your time purchasing from Fandango. Refund requests are not accepted after showtime. Guests must be of 17 years of age to purchase a ticket. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. As long as you complete your request and submit it before the show starts, you are eligible for a refund. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. No, the system is not designed to serve the function of "critic." Check who called Reverse phone lookup. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. Fandango does not offer partial refunds either. How Long Will a Movie Play at my Theater? With 3 reservations full, you can not buy any tickets until one is freed up. Verification can help ensure real people write reviews about real companies. I have reached out to customer service multiple times with no response. Can a rating be changed? Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. Paragon Theaters is proud to be a partner of Fandango. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. and start exploring the services we can offer. Donation Request Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. Store or bakery-purchased cakes are allowed only with a pre-planned event. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! You can check your gift card balance here. Most new releases are considered a Special Engagement, but check movie times and tickets for your. View our, Yes. There Is Plenty DoNotPay Can Help You With! Note: Admission policies may vary by location due to state or local ordinances. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. My plans changed - can I refund my order? The booking fee is non-refundable. Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? Did not receive the confirmation email until 1 hour after the show started. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. I can guarantee you.

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