To learn more, head to square.com/help and search keywords: reader troubleshooting #square #tutorial . If Square Reader lights turn on, youre all set. Restart your phone, tablet or other electronic device. You can use most Apple iOS devices and many Android devices with built-in Bluetooth Low Energy (BLE). Do not let go of the power button until after the red lights have stopped flashing. Close and reopen the Square app on your device. Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. Press the button again to turn Square Reader on, observe any lights on Square Reader. To put Square Reader into pairing mode, press Square Readers power button for three to ten seconds until you see four orange blinking lights. Keep your customers card in Square Reader until prompted to remove the card. If you see red lights, youve held the button too long and need to try again. Thanks, we'll work on improving this article. Do not let go of the power button until after the red lights have stopped flashing. Press the button again to turn the Square Reader on and observe any lights on the reader. What are your fees? Make sure to firmly press and hold the Square Reader's button for a full 20 seconds. The dock keeps the Square contactless and chip reader charged and in place for quick, seamless countertop transactions. Hold down the power button for approximately 20 seconds. Press the readers button for 36 seconds to put it into pairing mode. Open Google Play, and then tap the menu button followed by "My Apps.". Yes! Follow the instructions on the screen of your device to begin pairing your Reader. After 20 seconds, release the button and wait 10 seconds. In case you are looking to take magstripe payments while in Offline Mode, disable Wi-Fi only and you will maintain your Bluetooth connection. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. Do not let go of the power button until after the red lights have stopped flashing. Airplane Mode disables Bluetooth on your device, which will cause your Square Reader to disconnect. Keep your customers card in Square Reader until prompted to remove the card. Watch this video to learn how: Contactless payments describe the act of paying without touching anything. If you continue to have trouble with your Square Reader after trying the above steps, you can reset your Square Reader: While Square Reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on the reader for 20 seconds. Make sure all connections are fully engaged before charging your device. It takes around 2 seconds to complete a chip card transaction when its inserted into the readers EMV card slot. Pet crocs and red carpets: Africa's top shots. Hold down the power button for approximately 20 seconds until you see red lights stop flashing on the reader. Restarting the app will allow it to refresh. Square Reader connects wirelessly with the iPad 3 or higher. This feedback is used only to improve this Support Center article and is not sent to our Support team. Turn your device back on.Now, its time to try and pair your Square Reader. Can I take test contactless payments with the reader? (Kindle is not compatible). While the reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the reader for 20 seconds. If youre using an iPhone or iPad on iOS 14 or higher, make sure Bluetooth permissions for the Square app are enabled. You can also first try briefly putting your device into Aeroplane mode. If youre having trouble with your Square Reader connecting to your mobile device or tablet, check out our helpful video walkthrough of the most common troubleshooting steps. Plug in the reader for at least 20 minutes to be sure its charged. Hold down the power button for approximately 20 seconds. If youre having trouble accepting chip and PIN or contactless transactions: Ensure that your Square Reader is fully charged and that you have a strong Wi-Fi or cellular data connection. Why is my stained concrete turning white? Its easy! Flashing red: The reader's battery is low. Your customer can then hold a contactless device or card near the reader to trigger payment.DipIn the Square app, tap Charge and wait for a single green light to appear on the reader. Explore POS SoftwareSquare has a variety of point-of-sale solutions to fit your business, whether you run a restaurant, sell retail goods, book appointments, or just need a versatile POS for whatever comes next. Try plugging the power adaptor into a different outlet. The USB hub on my Square Stand is full. Remember, youll need to forget the reader from your old device before you attempt to pair your reader with a new device. Can I use the reader? If the lights on the Square Reader turn green, youre all set. If the lights dont turn on, please try again. Thanks, we'll work on improving this article. Getting Started with Square Reader Square Tutorials: Learn How to Use Square Business Tools Square Contactless and Chip Reader in the U.S.: Getting Started Guide Square 77.4K. If the item details above aren't accurate or complete, we want to know about it. Go into your device settings to ensure Bluetooth is turned on. Square cables and wall chargers are tested thoroughly and adhere to government standards. If you have any trouble connecting your reader to a new device, check out our troubleshooting steps. Do not let go of the power button until after the red lights have stopped flashing. If the Square Reader lights turn green, youre all set. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. Plug in the Square Reader for at least 20 minutes to be sure its charged. You should see one to four green lights flash depending on your Square Readers battery level. To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap Forget this Reader. You can also disconnect the reader by holding down the button on the reader for 20 seconds, until the red lights stop flashing. How do I check the battery level of my reader? You need to replace it ASAP. on Square SPC2 Contactless and chip reader User Manual, Square stand ipad Reader and Dock User Manual. Once your Square Reader is ready to be paired, open the Square App. You can also first try briefly putting your device into Airplane mode. This indicates that the USB Card Reader is unable to communicate with the MFP device. Your Reader must be within three metres of your device. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy. If the lights on the Square Reader turn green, youre all set. Verify that your reader can go into pairing mode. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones, fluorescent lights or on a metal table. You can purchase additional readers from the Square Shop for 10 dollars. Square cables and wall chargers are tested thoroughly and adhere to government standards. Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. These limits are designed to provide reasonable protection against harmful interference in a residential installation. If your Square Reader is in a dock, plug the docks power cord into a power outlet. . If your Square Reader is in a dock, plug the dock's power cord into an AC outlet. Charging will take roughly 2-3 hours, but this will vary depending on your power source. Can I stabilise my Square Reader on my countertop? If the lights on the Square Reader turn on, youre all set. To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. Sales Channels, Payments Apps, and Shop APIs. Check if your device is supported. Connect wirelessly to your mobile device with Bluetooth LE or plug directly into an optional Square Stand and Dock for Square Reader. Immediately release the power button when you see the four orange lights. Press the button again to turn Square Reader on and observe any lights on the reader. If you have an iPad 2 with a Square Stand, you can connect Square Reader directly to the Stands hardware hub via USB. To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. Bring Square Reader within 10 feet of your device. Always charge your device in a well-ventilated area. If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. The reader can be used with multiple devices, but it only connects with one device at a time. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your reader. A detailed overview on the liability shift and what it means for your business can be found in Squares liability shift guide. Chip & Tap Reader: First and last flashing red lights. Plug in the Square Reader for at least 20 minutes to be sure its charged. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop. Press the button again to turn the Square Reader on and observe any lights on the Square Reader. If the lights dont turn on, please try again and make sure to firmly press and hold the Square Readers button for a full 20 seconds. You can charge the reader by connecting the included USB cable to any power source. Why does my app say Account Ineligible when connecting my Square Reader? The USB accessory hub on my Square Stand is full. While the Square Reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds. If the lights dont turn on, please try again. Do not let go of the power button until after the red lights have stopped flashing. Low battery may increase disconnections between your device and Square Reader. The Square Reader connects wirelessly with the iPad 3 or higher. How do I pair the reader to my mobile device? If the Square Reader lights dont turn on, try again and make sure to firmly press and hold the Square Readers button for a full 20 seconds. The use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. See Apples article on Bluetooth interference for additional information. is an application which lets you to create simple animations with stick figures though you don't know anything on Flash animation. 1 blinking red light means your battery is low charge immediately. Why doesnt Square Reader connect wirelessly with my iPad 2? Select your connected Reader > Forget This Reader. Press the button again to turn Square Reader on and observe any lights on Square Reader. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. The reader can be used with multiple devices, but it only connects with one device at a time. On an Apple device, tap the information symbol, then Forget this device. Not currently, but you can practice taking contactless payments by completing a $1 sale and immediately processing a refund. Make sure the Square Reader is firmly plugged into the USB accessory hub of your Square Stand or into a grounded AC outlet. To pair your Square Reader with a new device or switch Square Reader to a different device, you must first have your Square Reader forget its connection to the previous device. The four LED lights displayed on your contactless + chip reader will tell you all you need to know about your reader, check out the guide below: Note: If you dont see one green light to initiate a payment after 30 seconds, please tap Re-enable Apple Pay and Contactless in the app. Turn on Bluetooth in your device settings. The tips below usually fix most charging issues customers encounter with the reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. Plug in the reader for at least 20 minutes to be sure its charged. Always charge your device in a well-ventilated area. Can I connect my reader to multiple devices at the same time? Consult the dealer or an experienced radio/TV technician for help. Regarding this, how do I reset my square chip reader? For the benefit of others who may find this topic, if you need to review, or make changes to your account, billing etc, anything sensitive please contact us via the the Shopify Help Center, selecting the live chat, email, or callback options. While the Square Reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds. Now, check if the red light flashing issue has been resolved or not. Press the button on your Square Reader once to see the battery level. While the Square Reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on the Square Reader for 20 seconds, or after the four lights stop blinking red. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Can I attach my Square Reader to my mobile phone or tablet? If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. Can I stabilize my Square Reader on my countertop? Squares standard processing fee is 2.6% + 10 for contactless payments, swiped or inserted chip cards, and swiped magstripe cards. We recommend connecting the reader wirelessly to your iPad via Bluetooth LE. To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app. Well continue to update our status page with more information. Can I use a splitter to connect my Square Reader? If youre using an iPhone or iPad on iOS 14 or higher, make sure Bluetooth permissions for the Square app are enabled. For next steps please contact our. We offer several compatible phone and tablet cases that hold both your device and your Square Reader for contactless and chip & PIN cards. Questions requiring a reply can be sent from the contact link at the top of this page. Remove moisture by allowing Square Reader to dry out with the card slot facing down. Note: The iPad 2 doesnt Support Bluetooth LE, so If youre using Square Stand with the iPad 2, youll need to connect your reader via USB. Hold down the power button on your Square Reader for approximately 20 seconds until you see red lights stop flashing. Press card reader button and check that it shows green lights, if it shows 1 red light or no lights, this means the reader needs to be charged. Open the Square app and tap the three lines, then Settings > Card Readers > Connect a Reader. Find your Square Reader and click Forget. Before setting up your Square Reader, make sure you have a compatible device with the latest version of the Square app. Store your devices and cables in a safe place away from moisture, extreme temperatures, and debris as these can cause fire, electric shock, injury, or damage to your Square product. Battery life will vary depending on usage, but the reader should stay powered through a full day of sales. You should see 1-4 green lights flash depending on your readers battery level. You can also first try briefly putting your device into Airplane mode. Why does my Square Reader disconnect when I turn on Airplane Mode? Always charge your devices in a dry environment away from all sources of moisture. Or, you can use Square in Offline Mode. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. If your Square Reader gets wet, immediately power off the device, holding down the power button for at least 15 seconds. You cant mark items for sale online, track sales by employee, or keep a cash drawer history, but Terminal does support item creation, custom tipping, and receipt management. Airplane Mode disables Bluetooth on your device. Keep your customers card in the Square Reader until prompted to remove the card. The dock is just to charge it via a micro USB cable. If youre attempting to pair your Square Reader with a new device or switching Square Reader to a different device, you must first have your reader forget its connection to the previous device. Restart your phone, tablet, or other electronic device. Any further than three metres may mean your Bluetooth connection is out of range and could disconnect. My Square Reader wont pair with my device, Charging and Powering Your Square Devices Safely, Accepting Chip and PIN Card Payments with the Square Contactless and Chip and PIN Reader. To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours and the message Press Button on Reader - Learn More will appear in the Square App. If you see red lights, youve held the button too long and need to try again. No, Offline Mode supports magstripe payments only, so youll need to use the magstripe reader or the Square Stand. Reset your Square Reader. Press the button on your Square Reader once and wait for it to reconnect. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy (BLE). Questions requiring a reply can be sent from the contact link at the top of this page. We offer several compatible phone and tablet cases that hold both your device and your Square Reader for contactless and chip. Try turning Bluetooth off and back on. If you continue to have trouble with your Square Reader after trying the above steps, you can reset your Square Reader: While Square Reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds. If you see a Failed to Pair error while pairing your Reader: Force quit the Square POS App (swipe up on your screen and close the app). Avoid using Square Reader in wet environments, and avoid getting water or liquid in the card slot. Once the lights flash off, your Reader has been rebooted.Before you re-pair the Reader, toggle your Bluetooth setting off, toggle back on and then turn your phone or tablet off and let it rest for 30 seconds. Turkey has blamed Kurdish rebels. How do I return my reader or order a replacement? Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. this device must accept any interference received, including interference that may cause undesired operation. Under Devices, you should see the Square Reader listed. The tips below usually fix most charging issues customers encounter with Square Reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. If you see red lights, youve held the button too long and need to try again. Store your devices and cables in a safe place away from moisture, extreme temperatures, and debris as these can cause fire, electric shock, injury, or damage to your Square product. What devices can I use with the contactless and chip reader? Verify that your Square Reader can go into pairing mode. For a family in Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. connect the reader directly to the Stands hardware hub via USB, product overview, find tech specs, and pricing info here, Dock for the Square contactless and chip reader, Squares comprehensive guide to Apple Pay. With Square, businesses can sign up and start selling in minutes without any applications, contracts, startup, or monthly fees. Reopen the Square app and re-pair at Settings > Card Readers. Swipe Cards From Your Computer To swipe a card payment on your computer: Log into your online Square Dashboard. i have the exact same issue ; the first and last light are blinking red. On your phone or tablet, tap into the Bluetooth section in your settings. If your reader is completely out of battery, you will see two scrolling red lights when you reconnect your reader to power and it initiates charging. After 20 seconds, release the button and wait 10 seconds. If youre using an iPhone or iPad on iOS 14 or later, ensure Bluetooth permissions for the Square app are enabled. Shipping details Estimated ship dimensions: 4.48 inches length x 4.48 inches width x 1.33 inches height Estimated ship weight: 0.37 pounds 0:00 Intro 0:10 Device troubleshooting0:38 Reader battery level0:54 Bluetooth troubleshooting1:20 Reboot your reader1:50 Re-pair your readerIf youre having trouble pairing your Square Reader to your phone or tablet, there are a couple of troubleshooting steps you can try / to get things back up and running.First, check and make sure that your devices operating system is up to date. Get the most life out of your Square Reader for contactless and chip by avoiding damage to the hardware. You should see one to four green lights flash depending on your Square Readers battery level. Remove moisture by allowing Square Reader to dry out with the insert slot facing down. To do so, I will connect with you on email so please reply to me there.Warm regards. Square hardware can only be used in the country where it was originally purchased. Do not place on a metal table. You can check the battery level on your Reader by tapping the small button on the side. Clear your Bluetooth cache if you have an Android device. Yes. Avoid using Square Reader in wet environments and avoid getting water or liquid in the insert slot. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive or mounting hardware not tested by Square to frequently mount and unmount Square Reader. Disconnect the USB cable from the Stand or dock and then attempt to pair. Id like to connect my reader to the hardware hub of my Square Stand, but the three USB hubs are being used by other devices. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights or using your Reader on a metal table. I appreciate you reaching out in our forums with this issue. If you continue to have trouble with your Square Reader after trying the above steps, you can reset your Square Reader: Charge your Square Reader for at least 20 minutes.

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